Frequently Asked Questions
Find Answers To Common Questions
Can the water inlet and outlet positions be customized?

For selected OEM models, yes.

Depending on the product structure, customers may be able to choose configurations such as:

  • Top inlet/outlet
  • Bottom inlet/outlet
  • Different connection positions
  • Customized mounting configuration

Please confirm the required configuration before production.

What is the difference between instant electric and storage electric water heaters?

An instant electric water heater heats water when it flows through the unit.

A storage electric water heater heats and stores water in a tank.

Instant electric: compact, on-demand heating and suitable for point-of-use applications.

Storage electric: stores heated water and is suitable for applications requiring a reserve of hot water.

What capacities are available for your electric storage water heaters?

Our electric storage water heater solutions can be customized according to market requirements.

Typical capacities include:

6L / 10L / 15L / 30L / 50L / 80L / 100L

Other capacities may be available for OEM projects.

How should I winterize my RV water heater?

Before winter storage, the water heater should be properly drained and winterized according to the product manual and RV manufacturer's requirements.

For RV water heaters, freezing can cause serious damage to tanks, water connections and internal components.

Some RV manufacturers recommend draining the system and using approved non-toxic RV antifreeze where appropriate.

How do I know which RV water heater replacement model I need?

Please provide:

  1. Existing water heater brand
  2. Model number
  3. Tank capacity
  4. Cutout dimensions
  5. Installation depth
  6. Gas type
  7. Electrical voltage
  8. Photos of the existing unit

This information allows our technical team to recommend a suitable replacement.

Can your RV water heater replace an existing Suburban, Dometic or Atwood water heater?

Replacement compatibility depends on:

  • Cutout dimensions
  • Tank capacity
  • Installation depth
  • Door dimensions
  • Mounting holes
  • Gas connection
  • Water connections
  • Electrical connections
  • Venting configuration

Please provide the original model number, dimensions and photos of the existing installation.

We can then evaluate compatibility.

Are your RV water heaters suitable for OEM RV manufacturers?

Yes.We support OEM/ODM cooperation with RV manufacturers, distributors and aftermarket brands.

Depending on the model, customization can include:

  • Product dimensions
  • Mounting configuration
  • Door design
  • Control panel
  • Gas type
  • Electrical configuration
  • Logo
  • Packaging
  • Accessories
Why does the water heater shut down during operation?

Possible causes include:

  • Overheating protection
  • Flame failure
  • Insufficient gas pressure
  • Insufficient water flow
  • Exhaust blockage
  • Fan malfunction
  • Sensor failure
  • Control board problems

Please do not bypass safety devices. Contact a qualified service technician for inspection.

Why does the hot-water temperature fluctuate?

Temperature fluctuations can be related to:

  • Unstable water flow
  • Insufficient gas pressure
  • Incorrect gas configuration
  • Sudden changes in water demand
  • Blocked water filter
  • Scale inside the heat exchanger
  • Incorrect installation
  • Sensor or control-system issues

For a technical diagnosis, please provide the model number, error code and a short video of the problem if possible.

Why does the gas water heater fail to ignite?

Possible causes may include:

  • Incorrect gas type
  • Insufficient gas pressure
  • Insufficient water flow
  • Blocked gas supply
  • Incorrect installation
  • Low battery or power supply
  • Ignition electrode problems
  • Flame sensor problems
  • Gas valve problems
  • Exhaust or combustion-air problems

For safety reasons, gas-system inspection and repair should be performed by a qualified technician.

Gas appliance manufacturers also identify incorrect gas type, insufficient gas pressure, undersized gas piping and ignition components as common causes of ignition failure.

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