Frequently Asked Questions
Find Answers To Common Questions
Can the combi boiler be customized for different markets?

Yes, depending on the project.

Customization may include:

  • Gas type
  • Heating capacity
  • Hot-water capacity
  • Control panel
  • Electrical specifications
  • Housing design
  • Branding
  • Packaging
  • Market-specific configuration
Can the combi boiler provide both heating and domestic hot water?

Yes. Combi boilers are designed to integrate space-heating and domestic-hot-water functions.

The exact heating capacity, hot-water output and system configuration depend on the model.

What is a gas combi boiler?

A gas combi boiler is designed to provide heating and domestic hot water from one integrated system.

It can be suitable for residential heating and hot-water applications depending on the model and local system requirements.

Why is the water temperature too low?

Possible causes include:

  • Incorrect temperature setting
  • Insufficient heating time
  • Damaged heating element
  • Thermostat problem
  • Excessive water demand
  • Incorrect electrical supply

Please provide the model number and symptoms to our service team.

Why is my electric water heater not heating?

Possible causes include:

  • No power supply
  • Circuit breaker tripped
  • Heating element failure
  • Thermostat failure
  • Overheating protection activated
  • Wiring problem
  • Control component failure

Please disconnect the power before inspection. Electrical repairs should be performed by a qualified technician.

Can the water inlet and outlet positions be customized?

For selected OEM models, yes.

Depending on the product structure, customers may be able to choose configurations such as:

  • Top inlet/outlet
  • Bottom inlet/outlet
  • Different connection positions
  • Customized mounting configuration

Please confirm the required configuration before production.

What is the difference between instant electric and storage electric water heaters?

An instant electric water heater heats water when it flows through the unit.

A storage electric water heater heats and stores water in a tank.

Instant electric: compact, on-demand heating and suitable for point-of-use applications.

Storage electric: stores heated water and is suitable for applications requiring a reserve of hot water.

What capacities are available for your electric storage water heaters?

Our electric storage water heater solutions can be customized according to market requirements.

Typical capacities include:

6L / 10L / 15L / 30L / 50L / 80L / 100L

Other capacities may be available for OEM projects.

How should I winterize my RV water heater?

Before winter storage, the water heater should be properly drained and winterized according to the product manual and RV manufacturer's requirements.

For RV water heaters, freezing can cause serious damage to tanks, water connections and internal components.

Some RV manufacturers recommend draining the system and using approved non-toxic RV antifreeze where appropriate.

How do I know which RV water heater replacement model I need?

Please provide:

  1. Existing water heater brand
  2. Model number
  3. Tank capacity
  4. Cutout dimensions
  5. Installation depth
  6. Gas type
  7. Electrical voltage
  8. Photos of the existing unit

This information allows our technical team to recommend a suitable replacement.

Prev 1 2 3 4 5 Next