Frequently Asked Questions
Find Answers To Common Questions
What is your packaging and shipping capability?

We offer flexible packaging options including corrugated box, color box, and gift box – with full private labeling available. Our logistics team coordinates reliable shipping to major ports worldwide, with efficient order processing and real-time tracking support.

What is your production capacity and lead time?

With our intelligent production lines and Taiming Industrial Park facility, we maintain a monthly production capacity of 20,000 units. Standard lead time is 20-35 days for bulk orders, depending on order quantity and customization requirements.

What is your quality control process?

We follow a strict 7-step quality control process: incoming material inspection, in-process quality checks, 100% leak testing, combustion testing, performance calibration, final visual and functional inspection, and traceability serial number assignment. Every unit is tested before leaving our factory.

Do you provide samples before bulk orders?

Yes. We welcome sample orders for quality verification, market testing, and certification purposes. Sample lead time is typically 14 days. We also offer virtual factory tours for qualified partners.

What is your Minimum Order Quantity (MOQ)?

We offer flexible MOQ to accommodate both startups and established brands. For standard models, MOQ is typically 100 units. For fully customized ODM projects, MOQ may be higher – please contact our sales team for specific requirements.

What OEM/ODM services do you offer?

We provide comprehensive OEM/ODM services including private labeling, custom packaging, capacity and specification customization, panel design options (powder-coated steel or tempered glass in various colors), heat exchanger material selection, and custom branding. We support you from concept to mass production.

What safety features are built into your products?

All models feature a comprehensive six-layer safety system including flame failure protection (automatic gas cut-off), overheat protection, anti-freeze protection, pressure relief valve, automatic gas shut-off, and Low NOx emission control – ensuring safe operation across all usage scenarios.

What capacities and fuel types are available for your tankless gas water heaters?

We offer a wide range of capacities from 6L to 24L, covering applications from single-point kitchen use to whole-house supply. All models support Natural Gas, LPG, and Propane – providing flexibility for different regional gas infrastructures.

What if the RV tankless water heater won't ignite?

Check in this order:
1.Propane supply – Check if the tank has gas and the valve is fully open
2.Power supply – Check if 12V power is available and fuses are intact
3.Air intake and exhaust vents – Ensure they are not blocked

Does an RV tankless water heater require regular maintenance?

Yes. Annual descaling is recommended. In hard water areas, mineral deposits can accumulate inside the heat exchanger, affecting heating efficiency and equipment lifespan. Unlike tank-type heaters, tankless units do not require anode rod replacement.

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